Information Collection and Use: smokymountaintickets.com is operated from 3601 Shepherd of the Hills, Branson, MO, 65616, and is part of Tripium, L.L.C. We can be reached by e-mail at email@example.com
Tripium, L.L.C. and smokymountaintickets.com are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We consider the following to be Personal Identifying Information: your e-mail address, name, password, mailing address, and credit card information. This web site does not collect Personal Identifying Information about a user other than information that is voluntarily provided to our Company; (For example, we retain the Personal Identifying Information that a user provides when he or she chooses to create an account at smokymountaintickets.com).
Tripium, L.L.C. recognizes the importance of protecting the privacy of Personal Identifying Information about you as a user of our web site. We consider the following to be Personal Identifying Information: your e-mail address, name, password, mailing address, and credit card information. This web site does not collect Personal Identifying Information about a user other than information that is voluntarily provided to our Company; in this way, we can serve the user's needs as well as our own legitimate business purposes.
Our company uses a user's Personal Identifying Information in order to help us improve our web site, or for our company's marketing and promotional purposes if you have opted to receive these kinds of communications. This information will be treated confidentially within our company. While our policy is not to share this information with third parties, we do share aggregate information with other companies within Tripium, L.L.C.
Member Registration: In order to use certain areas of this site, a user must complete the registration form. During registration a user is required to give his or her name, address telephone number, e-mail address (this will be used for your login name) and a password. This information is collected for several reasons including: (i) personal identification; (ii) to process orders through the system; (iii) to allow us to contact you for customer support, if necessary; (iv) to customize the content of our site to meet you specific needs; and (v) for the continuing development and improvement of the smokymountaintickets.com site. Demographic information (such as your age group, recreational interests, etc.) is optional, but encouraged so we can provide a more personalized experience on our site. As a member you will occasionally receive updates from us about special offers, travel information, new smokymountaintickets.com services, and other noteworthy new items. However, you may always decline to receive these email messages. (See our Opt Out policy described below.) You may also receive postal mail notifications from us about special promotions, surveys, contest, sweepstakes, trip information, or other travel opportunities on smokymountaintickets.com and its marketing partners.
Purchasing: We request information from the user on our purchase form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. When you purchase travel services through smokymountaintickets.com, we provide information about you to the hotel, theater, attraction or other involved third party to ensure the successful fulfillment of your travel arrangements. This information must be shard with our travel suppliers to confirm your reservation and travel preferences. We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future.
Cookies: A cookie is a piece of data stored on the user's hard drive tied to aggregate information about the user. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will not be able to purchase through our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Advertising: We may display online advertisements. We share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers. Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience. smokymountaintickets.com does not share personal information about its Visitors or Members with these advertisers.
Log Files: Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Sharing: We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes. In some instances smokymountaintickets.com and a third-party may partner to jointly promote a service. When the user signs up for these services, we will share names, or other contact information that is necessary to provide these services. These partners are not allowed to use personally identifiable information except for the purpose of providing these services.
Special Cases: It is smokymountaintickets.com's policy not to use or share the personal information about Visitors or Members in ways unrelated to the ones described above. However, smokymountaintickets.com may disclose personal information , or information regarding use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic communications Privacy Act, regulations, or government or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate our Services properly; or to protect smokymountaintickets.com and our Members.
Responses To Email Inquiries: When visitors or Members send email inquiries or suggestions to smokymountaintickets.com, the return email address or telephone number is used to answer the email inquiry we receive. smokymountaintickets.com does not use the return email address for any other purpose and does not share the return email address with any third party.
Newsletters: If you receive e-mail newsletters but want to unsubscribe, simply visit the "my account" page, login, and uncheck the newsletters you'd no longer like to receive.
Service Announcements: On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an e-mail. Generally, users may not opt-out of these communications, though they can remove their account information. However, these communications are not promotional in nature.
Customer Service: We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via e-mail or phone in accordance with the users' wishes when a user submits their information through our Feedback and Comments form.
Surveys & Contests: From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.
E-mail A Friend: If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and e-mail address. smokymountaintickets.com will automatically send the friend a one-time e-mail inviting them to visit the site.
Security: This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, your information is protected both online and off-line. While we make every effort to ensure the integrity and security of our network, we cannot guarantee that our security measures will prevent malicious third party "hackers" from illegally obtaining this information. As a user, you are solely responsible for maintaining the secrecy of your passwords and any account information.
When our purchase form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Our servers that we store personally identifiable information on are kept in a secure environment, in a locked cabinet.
If you have any questions about the security at our web site, you can send an e-mail to firstname.lastname@example.org
Correction/Updating Personal Information: If a user's personally identifiable information changes (such as your e-mail address), we provide a way to correct and update that user's personal data provided to us. This can usually be done at the profile management page "My Account" or by e-mailing our Customer Support at CustomerCare@smokymountaintickets.com
Opt-Out Policy: If you choose to remove yourself from our mailing list(s) simply visit the "my account" page, login, and uncheck any communication you no longer want to receive.